Terms & Conditions

Techmate Frome – Terms & Conditions of Service

Last updated: 11 September 2025

Techmate Frome provides technology support and tuition services to individuals and businesses. These Terms & Conditions govern all engagements with Techmate Frome, whether in-person or remote. By booking or receiving services, you agree to the following terms.

1. Scope of Services (Applies to All Clients)

Services include but are not limited to: device troubleshooting, software support, tuition, setup assistance, and digital guidance.
Services are delivered from a home-based setup or at client premises (home or office), as agreed.
Techmate Frome does not sell hardware or software and is not responsible for third-party products or warranties.

2. Booking & Cancellation Policy

For Consumers:

Appointments may be cancelled or rescheduled with at least 24 hours’ notice at no charge.
Cancellations within 24 hours may incur a fee of 50% of the booked session, unless waived at Techmate Frome’s discretion.
Missed appointments without notice may be charged in full.

For Business Clients:

Cancellations must be made with at least 48 hours’ notice.
Late cancellations may incur the full session fee unless otherwise agreed.
Ongoing contracts may include bespoke cancellation terms outlined in the service agreement.

3. Client Responsibilities (Applies to All Clients)

Data Backup: Clients are solely responsible for backing up all data prior to any service. Techmate Frome accepts no liability for data loss, corruption, or device failure.
Access & Environment: Clients must ensure safe, uninterrupted access to the device and workspace.
Licensing & Legality: Clients must ensure all software used is legally licensed. Techmate Frome will not assist with pirated or unlicensed software.

4. Payment Terms

For Consumers:

Payment is due immediately upon completion of the session, unless otherwise agreed.
Accepted methods: bank transfer, cash, or other agreed formats.

For Business Clients:

Invoices are issued post-service and payable within 14 days, unless otherwise agreed.
Late payments may incur interest at 8% plus Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Limitation of Liability (Applies to All Clients)

Techmate Frome shall not be liable for:
- Loss of data, software, or hardware during or after service
- Indirect, incidental, or consequential damages
- Any loss arising from client failure to back up data or disclose relevant information
Liability is limited to the total amount paid for the specific service in question.

6. Consumer Rights & Business Contracts

For Consumers:

These terms do not affect your statutory rights under the Consumer Rights Act 2015.
If services are not delivered with reasonable care and skill, you may be entitled to a remedy.

For Business Clients:

Services are provided under contract law principles.
No warranties are implied beyond those expressly stated.

7. Confidentiality & Data Protection (Applies to All Clients)

Any personal or business information shared during service will be treated confidentially and in accordance with UK GDPR.
Techmate Frome does not retain client data beyond what is necessary for service delivery and invoicing.

8. Amendments & Jurisdiction

These Terms & Conditions may be updated periodically. The latest version will be available at www.techmatefrome.co.uk.
All services are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

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